Product Policy

SHIPPING + DELIVERY

Shipping Cost

We offer free shipping on most orders over $300. Orders that do not meet the $300 threshold are charged a $25 flat rate shipping fee.  

Lead times

Most of our products are waiting for you on a warehouse shelf. 

  • Each product has a general availability message on our website
  • In case a product in out of stock, a general message will be shown on the product page
  • When your order ships, you will receive an email from us with specific carrier and tracking information.

If, at any point along the way, you need more information please don't hesitate to contact us at store@buzzi.space

Delivery method

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product.

We offer following delivery method:

  • Small parcel items ship via UPS or FedEx and generally take 1-10 business days to arrive.                                                                                                   
*Please note: The vast majority of our items ship with no signature required, but this is always done at the discretion of the delivery driver.
    • Please note that we do not support any wall mounting, plumbing or electrical wiring that may be required for your product

    What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands? 

    For these locations, additional shipping fees may apply.

    Please contact us at store@buzzi.space

      RETURNS & CANCELLATIONS

      Cancellations

      Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in progress. Once an item has shipped, cancellation is not possible. You may have the option of returning the item once it is received. A refund will be issued following the standard return process. You are responsible for the return process and the return shipping cost of any item you return. Any expedited shipping charges from your original order are non-refundable. Your refund will be issued after the item has been received and inspected.

      Returns

      While we hope you love your purchase, we understand that you may need to return it.

      BuzziStore accepts returns of our products – in new, uninstalled condition and original packaging – within 10 days of receipt. 

      To begin a return request, contact us at store@buzzi.space mentioning the order number and the product you would like to return. Once your return has been authorized you will receive further shipping instructions.

      You are responsible for the return of the goods and the return shipping cost of any item you return. Any expedited shipping charges from your original order are non-refundable.

      RETURNS EXCEPTIONS: We are unable to accept returns for:

      • Products that are clearly marked non-returnable on the Product Detail Page
      • Products that have been assembled or installed
      • Products without original packaging or not in their original condition

      Your refund will be issued after the item has been received and inspected.

      DAMAGES & DEFECTIVE PRODUCTS

      Damages

      Unfortunately, fragile items are sometimes damaged in shipping. We ask you to inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged, you must notify us within 3 business days of receipt of the item(s). We will also request that you provide photos of any damaged product, along with the product packaging. 

      Please contact us at store@buzzi.space and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

      Defective products

      Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We do our utmost to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defects within 3 business days of receiving your order.

      In some instances it is possible to repair defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

      Warranty

      Warranty Period for all BuzziSpace products is 2 years.

      You can download our Product Warranty through this link

      BuzziStore shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, cost of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any products purchased from BuzziStore, damages resulting from use or reliance on the information present, even if BuzziStore have been advised of the possibility of such damage.

      Warranty expires when installation is not done according to the installation instructions or installed by a non-certified electrical installer.